Accessibility statement

Buying a ticket and getting into an event should work for everyone, on any device, in any light. This statement covers the Ticket Folk website: event pages, checkout, tickets, organiser tools and gate check-in. It’s one of the things we won’t budge on.

1. What we aim for

We design and build Ticket Folk to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That means you should be able to:

• use every page with a keyboard alone, with a visible focus outline;
• use a screen reader, with headings, labels and alerts that make sense;
• zoom to 400% without losing content;
• read text with strong contrast, including outdoors in bright sun;
• tap controls that are large enough to hit easily;
• turn off animation through your device’s reduced-motion setting.

2. How we check

The shared components Ticket Folk is built from are checked automatically for accessibility problems every time they change. Our automated tests drive key journeys, such as buying a ticket, the way assistive technology does: by roles and labels, not by position on the screen. We haven’t yet had an independent audit.

3. What we know isn’t perfect

• Venue maps can’t be fully used without sight. Where an organiser shares the venue’s address, it’s shown in text too.
• Organisers write their own event descriptions and choose their own images, so their text and image descriptions may vary in quality.

4. Tell us

If something doesn’t work for you, or you need information in another format, email [email protected]. Tell us the page and what happened, and we’ll reply and fix what we can. For access at an event itself, such as step-free routes or companion tickets, contact the organiser.

5. If you’re not happy with our response

The Equality and Human Rights Commission enforces the Equality Act 2010 in England, Scotland and Wales. You can contact the Equality Advisory and Support Service for advice.